Customer Experience

How do shopping malls maintain relevance and attract visitors in the e-commerce era?

Can shopping malls still thrive in the age of e-commerce? Steven S. Tan, President of SM Supermalls, believes the answer is ...

How can brands effectively reach Gen Z consumers beyond social media?

What happens when brands can no longer rely on social media to reach younger consumers? In this week's Five Things Friday ...

What do shoppers want from retail media in 2026?

What do shoppers actually want from retail media? Read the full research here: ...

How can retailers create experience-led ecosystems and reinvent loyalty programs?

Retail is undergoing a fundamental shift—from product-driven transactions to experience-led ecosystems. In this episode of 5 ...

How can brands create engaging in-store experiences?

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What retail trends are shaping the high street customer experience?

Retail is moving fast, and this episode breaks down five of the clearest signals shaping the high street right now. Alex and Simone ...

How can retailers improve accessibility for all customers?

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How can retailers comply with the European Accessibility Act?

Retailers talk about UX. They talk about conversion. But too many still ship digital experiences that a huge part of the population ...

How can retailers create Instagrammable displays?

Subscribe for more Retail Insights! JOIN THE CONVERSATION Which trend discussed today do you think will impact the ...

How does sensory experience impact retail customer behavior?

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How can scent be used to enhance customer memory and emotion in retail?

Subscribe for more Retail Insights! #RetailTrends #airup #germany #scent JOIN THE CONVERSATION Which trend discussed ...

What dirty secrets are luxury brands hiding from their customers?

How can retailers build customer trust through honest interactions?

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What are the real retail signals this week for customer experience?

It's almost Christmas — and this week's Five Things cuts straight through the noise. Alex and Simon break down what really ...

How are retailers rethinking strategies for the Black Friday season?

Black Friday isn't a day anymore. It's a month-long pressure cooker – and it's forcing retailers to rethink everything from ...

How can retailers win by serving human and AI customers?

Julia Paulsen, Director of Ecommerce Nordics at Elkjøp Nordic (part of Currys plc), unpacks how to win when your store has two ...

How can retailers leverage nostalgia and loyalty programs to engage customers?

Topshop leans into Millennial nostalgia with Cara Delevingne; New Look fires up “Club New Look,” targeting scale with a £30m ...

How are retailers leveraging community and creativity to redefine influence?

Simone Oloman joins Alex Rezvan to unpack how authenticity, community, and creativity are rewriting retail influence — from ...

How are authenticity and community rewriting retail influence?

Simone Oloman joins Alex Rezvan to unpack how authenticity, community, and creativity are rewriting retail influence — from ...

How brands create engaging experiences during London Fashion Week

London Fashion Week is always about more than runways, and this week's Five Things Friday UK Edition dives into how brands ...

How do major brands build unforgettable brand experiences?

In this episode of The Retail Podcast, Alex speaks with Rupert Pick, Global MD of Hot Pickle, the award-winning brand experience ...

How do iconic brands stay culturally relevant in modern retail?

In this episode of The Retail Podcast, Alex sits down with Rupert Pick, Global MD of Hot Pickle—the brand experience agency ...

Does email marketing still deliver high ROI?

Ben Jackson of Klaviyo explains why email still outperforms, how regional channel preferences are shifting (Germany loves ...

Why personalization efforts are currently failing to meet customer expectations

Live from NRF APAC, The Retail Podcast brings you exclusive access to Twilio's 2025 State of Customer Engagement Report.