Best Buy's Mark Irvin on AI Supply Chains, Shopping Agents & The Future of Intelligent Retail

Artificial intelligence is no longer a future vision — it is actively transforming how the world's biggest retailers operate. In this exclusive NRF Europe episode of The Retail Podcast, Best Buy's EVP & Chief Supply Chain Officer Mark Irvin sits down with Jill Dvorak and Alex Rezvan to explore how AI, automation, and intelligent data are rewriting the rules of global commerce. Mark opens up about how Best Buy is reimagining its entire supply chain, from warehouse to doorstep, and why upskilling teams is mission-critical — success in the AI era depends not just on smarter systems, but on people who can work symbiotically with them. The discussion moves from predictive logistics and inventory intelligence to shopping agents and the future of intelligent retail.