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AI

11 February 2025

Will AI Change Retail FOREVER In The Coming Years?

With Jane Cheung - Global Research Leader, Consumer Industries, IBM

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AI is transforming the retail industry, from supply chain to customer experience. In this exclusive interview, Jane Cheung, Global Research Leader at IBM, shares insights from a study of 5,000 executives on how AI is being embedded into retail operations. Topics covered: AI investment trends in retail (52% budget increase projected); how AI is impacting supply chain, marketing and operations; the biggest challenges with AI governance and adoption; how retailers can align AI with their brand strategy.

About the guest

J

Jane Cheung

Global Research Leader, Consumer Industries, IBM

Jane Cheung is Global Research Leader for Consumer Industries at the IBM Institute for Business Value, where she leads research on how retailers adopt AI across supply chain, marketing and customer experience.

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Published by The Retail Podcast

Produced and hosted by The Retail Podcast editorial team for UK. Part of the retail network alongside Retail News AI and Sygnls.

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